Binance Says My Deposit Isn't There — a Troubleshooting Order That Actually Works

Step 1: Check the Sending Side First

Confirm the transaction actually broadcast and confirmed on the sending wallet or exchange's own history — if it's still pending there, it hasn't reached Binance yet either, and there's nothing to troubleshoot on Binance's side until it does.

Step 2: Confirm the Network Matched

Check exactly which network was used to send, and compare it against the network Binance's deposit address was set to at the time — a mismatch here is the single most common reason a deposit never shows up, since the funds went to a chain Binance's address for that coin was never listening on.

If You Don't Have a Binance Account Yet

Registration link: https://accounts.binance.com/register?ref=O8E4Z00S

Referral / invite code, if Binance asks for one separately: O8E4Z00S

• URL: https://accounts.binance.com/register?ref=O8E4Z00S
• Code: O8E4Z00S
• Open it in a private window if an older invite's cookies are still set in your browser

Step 3: Check for a Missed Memo/Tag

On coins like XRP, XLM, or EOS, a missing memo/tag is a common reason funds don't auto-credit even though the address and network were both correct — check Wallet > Transaction History for a status that reflects this.

Step 4: Confirm It Actually Meets Minimum Confirmations

Wallet > Transaction History shows a pending status with a live confirmation count — this is normal, not a lost deposit, while the blockchain finishes confirming.

Step 5: Contact Support With the Transaction Hash

Only once the checks above are done:

• Have the transaction hash (TXID) ready
• Note the exact coin, network, and address used
• Note the date and approximate time sent
• Open a support ticket only after the above checks, not before