Bitget Account Recovery: Common Questions When You're Locked Out

What's the First Thing I Should Try?

Rule out simpler causes first: an expired session, a password typo, or a temporary security hold from unusual login activity. Not every lockout requires a full recovery process.

I Lost My 2FA Device — Now What?

Use backup codes if you saved any during setup. If not, you'll need to complete account recovery through support, which verifies your identity independently.

I Lost Access to My Email — Now What?

Try to recover the email account first. If that's not possible, expect a more thorough identity verification process through support.

What Will Support Ask For?

Typically a current government ID, a live selfie, and details about recent account activity to confirm you're the rightful owner.

What Happens to My Copy-Trading Allocation While I'm Locked Out?

Funds allocated to a copied trader's strategy remain subject to normal market movement and any stop conditions you set — being locked out doesn't pause that. This is a good reason not to allocate more than you're prepared to have unmanaged for a period.

How Do I Avoid Recovery Scams?

Only use the official support channel inside the app or website. Anyone reaching out first offering to speed up recovery is not legitimate.

What Should I Do Once I'm Back In?

Set up fresh 2FA, save new backup codes offline, and review your copy-trading allocations and open positions for anything unexpected.

Should I Also Change the Password on My Email?

If there's any chance your lockout was related to a compromised email rather than a simple lost device, yes — change your email password and review its own recovery options too. An exchange account is only as secure as the email that can reset it.

This is easy to overlook when you're focused on getting back into the exchange itself, but skipping it leaves the same weakness in place for a repeat incident.

Enable two-factor authentication on the email account too, if you haven't already — it closes the same gap that made the exchange account vulnerable in the first place, and it costs you nothing but a few extra minutes to set up properly.