Bybit Account Recovery: What to Do When You're Locked Out

Why Speed Can Matter Here

If you have open positions under the Unified Trading Account, a lockout doesn't pause the market — funding rates and liquidation risk continue regardless of whether you can log in. That's a reason to start recovery immediately rather than waiting.

Lost 2FA Access

Use backup codes if you saved them during setup. Otherwise, you'll need to go through identity-based account recovery via support.

Lost Email Access

Try recovering your email account first, since it's usually the anchor for password resets and recovery confirmations. If that fails, expect a more involved identity verification process.

What You'll Need to Provide

Expect to be asked for:

• A current government ID matching your account details
• A live selfie or liveness check
• Details about recent account activity to confirm ownership

About Existing Positions During Recovery

Positions remain subject to normal margin and liquidation rules even while you're locked out — recovery doesn't pause the market on your behalf. This is exactly why acting quickly matters more here than on a spot-only account.

Avoiding Recovery Scams

Use only the official in-app or website support channel. Nobody offering to expedite recovery through a side channel or in exchange for a transfer is legitimate.

After Recovery

Set up fresh 2FA, save new backup codes offline, and review open positions immediately to confirm nothing unexpected happened while you were locked out.

Consider a Standing Safeguard for Next Time

If you regularly carry open leveraged positions, it's worth thinking in advance about how you'd want them handled during an extended lockout — for instance, keeping stop-loss orders active rather than relying on manual intervention, since a stop-loss keeps working even while you can't log in.