HTX Account Deletion: A Phase-by-Phase Closure Guide

Phase One: Reconsider

If your concern is security rather than truly wanting to leave, a review of 2FA and sessions is reversible — full closure generally isn't.

Phase Two: Clear Orders and Positions

Cancel any open orders and close open positions before requesting closure — locked funds typically block the process.

Phase Three: Withdraw Everything

Withdraw all remaining balances to a wallet you control, confirming the correct network for each asset.

Phase Four: Resolve Pending Items

An open support ticket or verification review in progress can delay closure — resolve these first.

Phase Five: Submit the Request

Use the account closure option in settings if available, or contact official support directly otherwise.

Data Retention

Certain transaction records are typically retained for a regulatory-defined period even after closure.

Reopening Later

Re-registration policies after closure can vary and change over time — don't assume immediate re-signup will be possible.

If staying available for future use matters to you, weigh that against whatever prompted the closure decision before submitting the request.

Keep a Record of Your Closure Request

Save the confirmation of your closure request, whether that's an email receipt or a support ticket number. If a dispute or data question ever comes up later, having proof of when and how you requested closure is more useful than relying on memory alone.

A Final Sanity Check

Log back in one last time after submitting the request, if the platform still allows it, to confirm the balance truly shows zero and no orders remain open. Catching a missed dollar amount before closure finalizes is far easier than trying to recover it afterward.