HTX Identity Verification: A Phase-by-Phase Guide

Phase One: Why Verify

Verification unlocks fiat channels and higher withdrawal limits. Without it, activity is generally restricted to smaller crypto-only actions.

Phase Two: Document Prep

Gather these before starting:

• A government-issued photo ID
• A device for a clear selfie
• Your legal name and date of birth exactly as printed

Phase Three: Submission

Enter your personal details and upload the ID photo. Do this in one sitting, in good lighting, rather than across multiple attempts.

Phase Four: Selfie Match

Complete the live face match by following the on-screen prompts fully. A rushed or partial liveness check is a common cause of an automatic rejection.

Phase Five: Review Wait

Simple submissions often clear quickly; anything flagged goes to manual review and can take longer, especially during busy periods.

Phase Six: Enhanced Verification, If You Need It

If your trading activity or planned withdrawals outgrow what standard verification allows, HTX typically offers a higher tier with a larger ceiling, usually requiring proof of address on top of the ID and selfie already on file. Apply for it ahead of an actual need rather than discovering the ceiling mid-withdrawal.

Troubleshooting

If rejected, read the specific reason given rather than guessing. Glare, cropping, and name mismatches cover the large majority of cases and are all fixable without contacting support.

A submission stuck in review longer than expected is usually not an error on your end — it's a queue during a busy period. Repeated resubmission during that wait tends to push you further back rather than speeding anything up.

After Approval

Confirm your new withdrawal limit, then review the maker/taker fee schedule before trading at any meaningful size.