MEXC Account Recovery: A Checklist for Getting Back In

Before Filing a Recovery Request

Rule out these simpler causes first:

• An expired login session
• A password typo, particularly with special characters
• A temporary hold triggered by an unusual login location

Lost 2FA Access

Use saved backup codes if you have them. Without them, you'll need to complete identity-based recovery through support.

Lost Email Access

Recover the email account first if at all possible — it's usually the anchor for password resets. Otherwise, expect a more thorough identity check.

Recovery Documents Checklist

Have these ready before you start:

• A current, unedited government ID photo
• A live selfie for face match
• Details of recent deposits, withdrawals, or trades to confirm ownership

Timeline Expectations

Recovery generally takes longer than a routine support request by design — the friction exists specifically to make it harder for an attacker to hijack your account this way.

Avoiding Recovery Scams

Use only the official app or website support channel. Anyone messaging you first with an offer to expedite recovery is not legitimate support.

After You're Back In

Set up new 2FA, store fresh backup codes offline, and review your recent activity for anything you don't recognize.

Double-Check Balances Across the Whole Account

Given how many pairs are listed, it's worth checking your full asset list after a recovery rather than just the pairs you usually trade — confirming nothing was moved out of a smaller, less-watched balance while access was disrupted.

It's a quick check, but one that's easy to skip when you're relieved just to be logged back in — do it before you consider the recovery fully complete, since a missed balance is much harder to trace after time has passed.